Return & Refund Policy
Return & Refund Policy
At Lavida Fumes, we take care to ensure that every order is properly packed and delivered in good condition. If you receive a damaged product or a product different from what you ordered, we are happy to assist you with a return or replacement, subject to the conditions mentioned below.
1. When Can a Product Be Returned?
A return or refund/replacement request will be accepted only in the following cases:
- The product received is damaged or broken during transit.
- The product received is different from the product ordered.
- The product is missing from the order or there is an issue with the delivered item that is attributable to our fulfillment process.
Returns for any other reason may not be accepted.
2. Damaged Product
If your product arrives damaged, broken, leaked, or otherwise unusable due to transit or handling, please contact us within 48 hours of delivery.
For verification, you may be required to provide:
- Order number
- Clear photographs of the outer packaging
- Clear photographs/videos of the damaged product
- A brief description of the issue
We will review the submitted information and, where the issue is confirmed, provide an appropriate resolution.
3. Wrong Product Received
If you receive a product that is different from the one you ordered, please contact us within 48 hours of delivery.
After verification, we may arrange for the incorrect product to be returned and provide the correct product or another applicable resolution.
4. Refund Eligibility
A refund may be considered when the delivered product is confirmed to be damaged or incorrect and a replacement is not possible or is otherwise approved by the company.
Refunds will be processed through the applicable payment method or according to the payment and order processing system used for the purchase.
5. Replacement
Where possible, a damaged or incorrectly delivered product may be replaced with the correct product instead of issuing a refund.
The final resolution will depend on product availability and verification of the reported issue.
6. Products Not Eligible for Return
Returns or refunds will generally not be accepted for:
- Change of mind
- Personal preference
- Incorrect product selection made by the customer
- Products that have been opened or used, except where the issue itself is related to damage or incorrect fulfillment
- Normal variation in fragrance perception or personal fragrance preference
- Products reported after the specified reporting period
- Products damaged after successful delivery due to customer handling or misuse
7. Reporting Period
Any damage, incorrect product, or missing-item issue must be reported within 48 hours of delivery.
Requests submitted after this period may not be accepted.
8. Verification Process
All return, replacement, and refund requests are subject to verification.
We may request photographs, videos, order details, packaging information, or other relevant information to verify the issue.
Approval of a return or refund is not automatic upon submitting a request.
9. Return Shipping
If a return is approved due to a damaged or incorrectly delivered product, return shipping arrangements will be communicated by our team.
Customers should not send any product back without receiving instructions or approval from our team.
10. Refund Processing
Once a refund has been approved, the refund will be initiated according to the applicable payment method and processing timelines.
The time taken for the amount to reflect in the customer's account may vary depending on the payment provider, bank, or financial institution.
11. Cancellation
Order cancellation may be possible only before the order has been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible.
12. Contact Us
For any return, replacement, or refund-related concern, please contact us with your order details and supporting photographs/videos.
Lavida Fumes
Email: lavidafumes@gmail.com
Website: www.lavidafumes.com
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Important Note
Returns and refunds are available only for eligible cases such as damaged products or incorrect products received. All requests are subject to verification and the terms of this policy.