Terms & Conditions

Welcome to Lavida Fumes. By accessing or using www.lavidafumes.com, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions.

Please read these terms carefully before placing an order.

 

1. About Our Website

Lavida Fumes provides fragrance, home-care, and related products through its website and other authorized sales channels.

We reserve the right to update product information, availability, descriptions, specifications, and pricing when required.

 

2. Eligibility

By using our website or placing an order, you confirm that:

- You are at least 18 years of age, or are using the website under the supervision of a parent or legal guardian.
- The information provided by you is accurate and complete.
- You will use the website and its services only for lawful purposes.

 

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, specifications, and other information displayed on the website are accurate.

However, minor variations in colour, packaging, appearance, or presentation may occur due to photography, screen settings, manufacturing updates, or packaging changes.

The actual fragrance experience may also vary from person to person based on individual preference and perception.

 

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we may contact you regarding the available options or process an applicable refund.

 

5. Orders

When you place an order, you are making a request to purchase the selected products.

An order will be considered confirmed after successful payment and order confirmation through the applicable communication channel.

We reserve the right to cancel or decline an order in circumstances such as:

- Product unavailability
- Incorrect or incomplete information
- Suspected fraudulent or unauthorized transactions
- Technical or system errors
- Delivery limitations
- Other circumstances that prevent us from fulfilling the order

If an order is cancelled by us after successful payment, the applicable amount will be refunded through the appropriate payment method.

 

6. Payment Policy

All orders placed through our website are prepaid.

At present, Cash on Delivery (COD) is not available unless specifically offered by Lavida Fumes for a particular order or location.

Customers must complete the payment through the available payment options at the time of placing the order.

An order will be processed only after successful payment confirmation.

 

7. Pricing

Product prices displayed on the website are subject to change without prior notice.

The applicable price for an order will generally be the price displayed at the time the order is successfully placed.

In case of an obvious pricing or technical error, we reserve the right to cancel the affected order and provide an appropriate resolution.

 

8. Shipping & Delivery

Orders will be processed and dispatched according to our Shipping Policy.

Delivery timelines are estimates and may vary depending on the destination, courier partner, weather conditions, holidays, transportation issues, and other circumstances beyond our control.

Providing a correct and complete delivery address is the customer's responsibility.

 

9. Returns, Replacements & Refunds

Returns and refunds are not available for change of mind, personal preference, or incorrect product selection by the customer.

A return, replacement, or refund may be considered only in eligible situations, such as:

- The product is received damaged or broken.
- The wrong product is received.
- An item is missing from the order.

Eligible issues must be reported within 48 hours of delivery along with the required order details and photographs/videos.

All requests are subject to verification and our Return & Refund Policy.

 

10. Order Cancellation

Order cancellation may be possible only before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If cancellation is accepted and payment has already been received, the applicable refund will be processed according to the applicable refund procedure.

 

11. Customer Responsibilities

Customers are responsible for:

- Providing accurate billing and shipping information.
- Checking the order details before completing payment.
- Being available to receive the shipment.
- Using products according to the applicable product instructions.
- Providing accurate information when submitting a return, replacement, or refund request.

 

12. Product Usage & Safety

Customers should read and follow the instructions, precautions, and usage information provided with the product.

Products should be kept away from children and used only for their intended purpose.

Lavida Fumes shall not be responsible for issues arising from misuse, improper storage, unauthorized modification, or use contrary to the provided instructions.

 

13. Website Content

All text, product images, graphics, logos, designs, branding, photographs, videos, and other content available on the website are owned by or used with permission by Lavida Fumes, unless otherwise stated.

Such content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

 

14. Intellectual Property

The Lavida Fumes name, logo, branding, product names, designs, website content, and other intellectual property associated with the brand may not be used without prior authorization.

Unauthorized use of our intellectual property may result in appropriate legal action.

 

15. Third-Party Services

Our website may use third-party services such as payment gateways, courier partners, analytics tools, hosting services, or other technology providers.

Your use of such services may also be subject to the terms and policies of the respective third parties.

We are not responsible for interruptions or failures caused by third-party services beyond our reasonable control.

 

16. Limitation of Liability

We make reasonable efforts to provide accurate information and reliable services. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or completely secure.

To the extent permitted by applicable law, Lavida Fumes will not be liable for indirect, incidental, or consequential losses arising from the use of the website or products, except where such liability cannot legally be excluded.

 

17. Fraudulent or Unauthorized Activities

We reserve the right to cancel orders, restrict access, or take appropriate action if we identify suspected fraud, misuse of the website, unauthorized payment activity, false information, or other activities that may harm the business or its customers.

 

18. Privacy

Your personal information will be handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that you have read and understood the applicable privacy practices.

 

19. Changes to These Terms

We may modify or update these Terms & Conditions from time to time due to changes in our business, products, services, technology, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

 

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts applicable to Lavida Fumes.

 

21. Contact Us

If you have any questions regarding these Terms & Conditions, your order, payment, shipping, returns, or any other matter, please contact us.

Lavida Fumes
Email: lavidafumes@gmail.com
Website: www.lavidafumes.com

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Important Note

By accessing our website, placing an order, or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

All website orders are prepaid unless Cash on Delivery is specifically made available by Lavida Fumes for a particular order or location.